Processing times prior to shipping are 1-3 days business days.
Shipping is typically standard, unless explicitly stated otherwise. Shipping is primarily via USPS First Class Packages/USPS Priority Mail, with the option of UPS. Standard Shipping typically takes 3-7 business days depending on the location, due to pandemic, shipping times can vary and extend the typical 7 business days period. *All mail carrier companies are experiencing a high level of shipment due to Covid as well as the holidays, some packages are being delayed past 7 days.* Please be patient and if have any concerns or questions about tracking, please notify us via email@example.com we will make an effort to help as well as call the mail carrier for the package as well.
*Once a package leaves our possession, into the possession of the mail carrier. We are not responsible for anything that occurs during transit or delivery. We are not responsible for lost or stolen packages.* But we are here to help and offer assistance as well to find a resolution between customer and mail carrier.
Please notify us @ (314) 399-8373 if you would like signature confirmation added to your shipment within 4 hours of your order to prevent delay in shipment.
PROCESSING & PICK UP ORDERS
Pick up orders are at 12700 St. Charles Road, Bridgeton, MO, 63044. This is the Quiktrip off of 270 and St. Charles Rock Rd. across from Olive Garden. Please keep record of the pick up time you picked for your orders. Please text (314) 399-8373 if anything changes with pick up order date and time.
We have a 5-day notification policy, for defective items at the fault of the company, which means you must notify us of the defect or incorrect item immediately with photos in 5 days of delivery/pick-up date. But have 15 DAYS after receiving your item to return approved item back to company. Exception is earrings (for customers' safety) and sales, if on sale & explicitly stated that the item is defective for a discounted price, unable to return item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items/Exchanges
The items that we sell, jewelry and sleepwear, unfortunately are unable to issue a refund/exchanges at this time due to sanitary reasons. Please email us, at firstname.lastname@example.org or text (314) 399-8373 (standard text rates may apply) if you have questions or concerns about a specific item(s) prior to purchase.
If the company is at fault, we will issue a refund/exchange. Once refund is completed and processed, make a separate purchase for the new item. Contact us, at email@example.com, in regards of wanting to exchange and we will take account of the order in our inventory, so you will be able to repurchase without any out-of-stock issues.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.